Refunds

Eligibility

A Plot Room (Grid Instrumentation) seat may be refunded in full if you write to the desk before the second live critique, or within fourteen days of paying, whichever is later, provided you have not downloaded the complete Field Sheet pack after that second critique. Shorter surveys follow the same clock, counted from their first live session. Survey Licence monthly desks may be ended at the next month after notice; unused months after that notice are refunded.

Timeframe to ask

Send the request to info@index-mapgrid.digital from the address on the invoice. We acknowledge within two working days. If you paid in the last fourteen days and have not yet attended a session, say so; consumer cooling-off rights in the United Kingdom may apply in addition to this plate.

Full or partial

Full refund: before the second Plot Room critique (or equivalent on a shorter survey), minus any card fees we cannot recover, which we will itemise. Partial refund: after that point, we retain 35 percent of the programme fee for materials and the seat we cannot easily refill, and return the rest, unless you have already sat more than half the live hours, in which case the programme is treated as delivered and no refund is due except where United Kingdom consumer law requires otherwise.

Non-refundable items

Field Sheet, once the written plates have been issued to you, is not refundable. Alumni critique seats bundled with Plot Room have no separate cash value. Third-party travel to Ponts Green is never refunded by the house. Vendor licences you buy yourself are outside this policy.

Process

Write with the invoice number, the programme name, and whether you are asking for a full or partial refund under the rules above. We may ask whether materials were issued. We do not require a reason, though a sentence helps us improve the catalogue. Abusive messages are not required and will not speed the desk.

Processing time and method

Approved refunds leave our account within ten working days. They travel back by the same method you paid, unless that rail is closed, in which case we will use a United Kingdom bank transfer to the account on the invoice. We do not refund in cash at the office.

Cancellation by the house

If we cancel a cohort, you receive a full refund or a seat on a later term, at your choice. If Isolde is ill and a critique is postponed, that is not a cancellation of the programme.

Exceptions

We may refuse a refund where materials were shared outside the licence in the terms, or where payment was disputed in a way that already reversed the invoice. Statutory rights of United Kingdom consumers are not displaced by this plate. If a term here is quieter than the law, the law wins.

Contact for refund requests

Email info@index-mapgrid.digital, telephone 078 4362 4580, or write to 87 Southlands Road; Ponts Green; TN33 8HE; United Kingdom, marked “Refunds.”